Privacy policy
Last Updated: [Insert Today’s Date]
This Privacy Policy describes how Casa Mannabliss (“Casa Mannabliss,” “we,” “our,” or “the Site”) collects, uses, and discloses your Personal Information when you visit our website, make a purchase, or participate in our SMS/text messaging programs in compliance with 10DLC, TCPA, and CTIA mobile messaging regulations.
1. Collecting Personal Information
We collect various types of information when you visit or interact with the Site, including information necessary to process orders, deliver services, communicate with you, and improve your customer experience. “Personal Information” refers to any information that identifies you as an individual.
1.1 Device Information
Examples collected:
• Browser version
• IP address
• Time zone
• Cookie and tracking data
• Pages/products viewed
• Search terms
• Interaction with the Site
Purpose:
• Load the site correctly
• Analyze usage to improve performance and customer experience
Source:
Automatically collected through cookies, log files, tags, pixels, and similar technologies.
Disclosure:
Shared with our ecommerce platform, Shopify, and trusted analytics providers.
1.2 Order Information
Examples collected:
• Name
• Email address
• Phone number
• Billing/shipping address
• Payment information
• Any information you provide at checkout
Purpose:
• Process and fulfill orders
• Communicate regarding orders
• Fraud prevention
• Provide customer service
• Offer personalized promotions (with consent)
Source:
Collected directly from you.
Disclosure:
Shared with Shopify, payment processors, shipping partners, and fraud-prevention tools.
1.3 Customer Support Information
Examples collected:
• Name
• Contact information
• Order history
• Account notes
• Message history
Purpose:
To provide customer service and resolve support inquiries.
Source:
Collected directly from you.
Disclosure:
Shared with customer service platforms as needed.
2. Minors
The Site is not intended for individuals under 18 years of age without parental or guardian permission. If you believe we have collected information from a minor, contact us immediately to request deletion.
3. SMS/Text Messaging Policy
By providing your mobile number and opting in to receive text messages from Casa Mannabliss, you agree to the terms below. These apply to all promotional and transactional SMS programs we operate.
3.1 What Information We Collect for SMS
• Your mobile phone number
• Opt-in/opt-out timestamp
• Message interaction data (deliveries, opens, clicks)
• Message content
• Device and carrier information
3.2 How We Use SMS Information
We use SMS data to:
• Send order updates and confirmations
• Provide reminders or service alerts
• Send promotional text messages (with your consent)
• Improve our messaging program
• Verify identity or prevent fraud
3.3 Consent & Opt-In Terms
By opting into SMS/text messaging, you confirm that:
• You are the owner or primary user of the mobile number provided
• You are at least 18 years old or have parental permission
• You agree to receive recurring automated messages, including marketing messages
• Consent is not a condition of purchase
• Message & data rates may apply
• Message frequency varies (typically 4–8 messages/month, but may vary based on engagement)
You may be asked to confirm your subscription through a double-opt-in message.
3.4 Opt-Out Instructions
You may opt out at any time:
• Reply STOP to end all marketing text messages
• Reply HELP for help or support
Opt-out requests are processed immediately; however, it may take 24–48 hours to fully synchronize across all systems.
Even after opting out of marketing messages, you may still receive transactional messages such as order confirmations, shipping notifications, or customer-service replies unless you opt out of all messages entirely.
3.5 Data Sharing for SMS
We may share SMS data with:
• SMS delivery providers (e.g., Klaviyo, Postscript, Twilio)
• Mobile carriers (AT&T, Verizon, T-Mobile, etc.) strictly for message routing
• Fraud prevention and compliance monitoring systems
We do not sell your mobile number or SMS data.
3.6 Carrier & Liability Disclaimers
• Mobile carriers are not liable for delayed or undelivered messages.
• Delivery depends on network conditions, device settings, and carrier performance.
• Casa Mannabliss is not responsible for message delays or failures outside our control.
3.7 SMS Data Retention
We retain SMS subscription data for as long as you remain opted in, and for up to 24 months after you unsubscribe or your account is deleted, unless longer retention is required for compliance or fraud prevention.
4. Sharing Personal Information
We share your Personal Information with third parties to operate our business, including:
• Shopify (store platform)
• Payment processors
• Shipping carriers
• SMS platforms
• Email service providers
• Analytics platforms (e.g., Google Analytics)
• Legal authorities when required
We do not sell Personal Information.
5. Behavioral Advertising & Analytics
We use analytics and advertising technologies to understand customer behavior and improve our marketing.
You can manage ad preferences using tools such as:
• Digital Advertising Alliance opt-out: http://optout.aboutads.info
• Google Analytics opt-out: https://tools.google.com/dlpage/gaoptout
You may opt out of targeted advertising at any time by emailing: info@mannabliss.com
6. Using Personal Information
We use Personal Information to:
• Provide and maintain services
• Communicate with you
• Process payments and fulfill orders
• Offer promotions (with consent)
• Detect fraud
• Improve site functionality
7. Legal Basis for Processing (GDPR)
If you reside in the EEA, we process your data based on:
• Consent
• Contract performance
• Legitimate interests
• Legal obligations
• Vital interests
• Public interest tasks
8. Data Retention
We retain Personal Information for as long as necessary to fulfill the purposes listed in this policy or as required by law. You may request deletion at any time.
9. Automated Decision-Making
Shopify may use automated decision-making tools for fraud prevention.
These do not have significant or legal impact on you.
10. Cookies
We use cookies to improve site performance, remember preferences, and analyze site usage. You may modify cookie settings in your browser. Blocking cookies may impact site functionality.
11. Do Not Track
We currently do not alter data-collection practices when a Do Not Track signal is detected, due to the lack of industry standardization.
12. Changes to This Privacy Policy
We may update this policy periodically to reflect changes in operations, compliance, or legal requirements. Updates will be posted on this page.
13. Contact Us
For questions, concerns, or data requests:
Email: info@mannabliss.com
Mailing Address:
Casa Mannabliss
2410 N Federal Hwy
Delray Beach FL 33483
United States